FAQ's
DESIGN AND PRODUCTION

Where are the products made?

Our products are handmade in Porto, Portugal, by a team of highly qualified and dedicated artisans specialized in the craftsmanship of upholstery, casegoods, lighting, and rugs. Our product design team works together with the artisans every day to assure the high-quality standards of our pieces.

What materials do we use?

We have a wide portfolio of materials to choose from:
- wood veneers, translucent colours, gold, copper, silver leaf, lacquers,
- metals (brass, copper, nickel, casted brass),
- glass (bronze, smoked, clean)
- marbles (extremoz, carrara, nero marquina)
- fabrics (velvet, satin, twill, synthetic leather, suede, cotton linen)
- leather
You can see more details about our finishes options at: brabbu.com/samples 

What is your production lead time?

Our production time is between 8 to 10 weeks, delivery time not included. For pieces with custom specifications or orders of large quantities, BRABBU reserves the right to agree with the client on a different lead time. Lead time for orders in COM/COL only moves forward once the fabric arrives at our facilities and is properly identified. All fabrics must be identified with the proper documentation. BRABBU is not responsible for delays in production or any fabric misuse if the fabric is sent without identification by the client. You may request access to the file to your sales representative or at info@brabbu.com

PRODUCT

Can the pieces be customized?

Yes, BRABBU is able to customize our pieces to match your project. You can request to change finishes and dimensions. For our upholstery collection, C.O.M / C.O.L is available. Give us a challenge!

Can I send my own fabric / leather?

Yes, C.O.M. / C.O.L. is an available option. You must send your fabric to our facilities in Portugal.
Here is the address to send the fabric/leather:
Rua Particular dos Regueirais, nº 65
4435 - 379 | Rio Tinto, Porto
Portugal

Lead time for orders in COM/COL only moves forward once the fabric arrives at our facilities and is properly identified. All fabrics must be identified with the proper documentation. BRABBU is not responsible for delays in production or any fabric misuse if the fabric is sent without identification by the client.
BRABBU may also refuse the reception of the fabric if it is unidentified. The fabric form will be provided by your sales contact.

When I purchase an armchair/sofa, does it come with cushions?

Only the following pieces come with cushions:
EARTH Armchair, EARTH 2 seat Sofa; DUKONO Armchair, DUKONO 2 Seat Sofa; JOURNEY Armchair, MALKIY Sofa,
Extra pillows are available, please contact our sales team to get a quotation.

Are your products suitable for Hospitality use?

Our collection can be suitable for hospitality. Please let us know your requirements so that we can give you further information.

Do you provide interliner? What about foam with fire retardant treatment?

Yes, we can provide interlinear or foam with fire retardant treatment (certified).
Please inform our sales team of the requirements of your project.

Do you provide installation instructions?

Yes, our pieces are shipped with assembly schemes. However, if you need assistance, please feel free to contact our sales team.

Are your lights UL listed?

No, at the moment our pieces have CE certificate.

Can I have the 3D Model of a certain piece?

Yes, you can make your request online or contact directly our sales department at info@brabbu.com

Does your rug collection have a latex backing finish?

In our rugs collection, only the design MURSI has a latex backing detail. However, this can be applied to any designs.

If I change materials will there be an upcharge?

It depends on what material you are changing. To be sure, please, consult your sales contact or our sales department at info@brabbu.com

SAMPLES

How can I get samples?

We have a sample box (which includes our marble, brass, glass, wood, lacquered options) and a fabric catalogue (which includes our fabric options, velvet, satin, synthetic leather, twill, suede).
You can order both or separately. Each one cost 270,00€ + shipping.
With an order above 6.000,00€ (discount included) the samples can be deduced in the order.
Please, contact our sales team to confirm the stock availability of our samples.

Can you send me individual samples?

Yes. For further information, check our samples options at brabbu.com/samples 
Please, address your request to your sales contact or our sales department at info@brabbu.com

What is the price for the samples?

Sample box costs 270,00 € / 400,00$ + shipping costs.
Fabric catalogue costs 270,00 € / 400,00$ + shipping costs.
Individual samples costs 22,00€ / 28,00$ + shipping costs.
Rug samples costs 140,00 € / 175,00 $ + shipping costs.
Fabric hanger costs 120,00 € / 140,00 $ + shipping costs.
Individual fabric samples are free up to 5 units + shipping costs.

ORDERS

Do you offer trade conditions?

Yes, please contact our sales team and provide your company details.

How do I know if my order request has been received?

After your order request, BRABBU will provide you a proforma invoice accepting your order and providing you the payment details.

When does the production of my order starts?

The production process starts after you received the invoice and proceed with the 40% advance payment required. In the case of COM/COL, please, keep in mind the time it will take to receive the fabric. NOTE: For stock pieces the full payment is required.

Can I change or amend the invoice provided?

Alterations are allowed in the proforma before the order confirmation (before advance payment). After we begin production (after the payment), alterations are not allowed.
Exceptions can be made if you want to change a shipping address or billing information, although an extra fee of 50 € will be charged for the alteration.

Can I cancel my order once it has been placed?

Merchandise is manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after 5 working days from the order payment date. A 40% restocking fee will be applied to any cancellations received after the order issue date.

What are my payment terms?

Proforma invoice orders will require a 40% advance deposit to begin production and the balance prior to shipping from Portugal (until 3 days before expedition date). For custom pieces or large value orders, we require a 50% deposit. NOTE: For stock pieces the full payment is required.

Payment must be made by account transfer (in Euro €) and a confirmation of the transfer (with receipt) must be sent by fax: +351 914 470 214, e-mail: info@brabbu.com or to your sales contact. Pro-formas should be signed and stamped by the client as a form of approval of the described content.
All pieces are a property of BRABBU until payment in full is received. BRABBU reserves the right to defer the dispatch date until the balance of the order is received.

Do we need to open a trade account?

All accounts will only be registered once the first pro-forma is issued. The client has to provide valid company details such as billing name, billing address, VAT number (company registration number or resale number).

Is the price including VAT?

Our prices are EX-work.

SHIPPING AND DELIVERY

Does the price include shipping?

No, our prices are EX-work.

How do you manage to ship?

We offer 2 options, either BRABBU liaises with the transport company or the client provides his own shipping. Please note:
1: All the transports facilitated by BRABBU are assured. If you requested BRABBU to manage your shipping, the transport fees (insurance included) will be charged separately from the product(s) value. White glove service is not provided in the quotation.
2: The client can arrange his own shipping. A previous confirmation from our logistic department is required prior to schedule the collection day.
In both options, the client is responsible for the customs fees of the shipping.

Who should I contact if I have questions related to my order after I have made a purchase?

You should contact the salesperson that has been in touch with you or any other contacts available on our website at http://www.brabbu.com/en/info.ph

Is the packaging included? 

Packaging is included in the price. When the use of a wooden box is mandatory, the client must let us know when placing the order. Also, if the client requires specific packaging, it will be charged accordingly.

Which countries do you ship to?

BRABBU ships worldwide.

How do I know that my order has been shipped?

Our logistic department will contact you by email with the confirmation as well as the shipper details.

What is the difference between “order date” and “ship date”?

Order date -> When we confirm the transfer receipt in our account.
Shipping date -> The transit time to ship the merchandise from the day the goods leaves our facilities until the delivery address.

Can I change my shipping address after my order has been dispatched?

An order confirmation is required as soon as BRABBU issues the proforma. The client is responsible to confirm all the details mentioned in the proforma invoice. In the case of absolute need to change something, an extra fee of 50€ will be charged for the alteration. Changing the delivery address may means an alteration of the shipping costs. You should contact your sales representative to confirm.

Do you ship to PO Boxes or APO/FPO addresses?

No, we don’t. You must provide a complete delivery address.

What happens if I’m not in when the order arrives?

All shippings are reported to the client once the pieces leave our warehouse. After that, the transport company will contact you to confirm the day of the delivery.

What types of Incoterms do you use?

EX Work – all our prices are ex-works. This is the usual incoterm.
In case we manage the shipping the incoterms may be:
DAP –Delivery at place
CIF – Cost, Insurance, and Freight - Delivery at place main transport by sea (Only if requested by the client)
For pieces in our warehouse in Virginia the incoterm is:
FOB Virginia - Free On Board (piece at the port)

POST SALES

How can I clean my product? 

Each piece may have its own specifications. Please, check our area CLEAN AND CARE on our website to be informed of the best way to proceed.

How long is the warranty on the product? 

At the moment, we don’t have a warranty certificate

What are the advantages of working with BRABBU?

Know-how: BRABBU belongs to COVET HOUSE with many years of know-how in craftsmanship and a production space up 10 000 square meters. 

Several Options: having an entire collection for each model at your disposal, from upholstery, casegoods, rugs, and lighting.

Multiple styles: from classic details to more modern lines, the collection fulfil a high range of various decoration ideas.

Handcrafted pieces: in our European production our artisans create each piece by hand with the noblest materials

Customization: over 200 customization possibilities. Every single piece can be customized with your own fabric or you can choose between our fabric, materials, finishes selection and measurements.

Stock: we have a wide range offer ready to ship that you can get in 2 weeks.

Relationship: BRABBU team travels around the world every year just to meet you in person and work together with you on your projects.

OTHER

Do you keep stock?

Yes, we do have stock. You can download our stock list here:
World https://brabbu.com/resources/pdfFiles/stockListWW/brabbu_stock_list_world.pdf 
USA https://brabbu.com/resources/pdfFiles/stockListUSA/brabbu_stock_list_usa.pdf

Can you tell me when new products or special promotions are announced?

You may subscribe to our newsletter to receive exclusive content, new launches, and special promotions. 

Where can I find a store near me that carries your product?

Please, contact our sales department to request that information at brabbu.com/contact or info@brabbu.com

What are the customer responsibilities during product selection and ordering?

The customer is responsible for providing all the details for the proforma invoice and to make a confirmation with his signature and company stamp. After that, the customer must send it back to BRABBU.

Do you have any representative in USA?

At the moment, we have one representative in the USA, which is DeMorais International.

Do you have a shop where I can see your pieces?

At the moment, we have showrooms in London and Porto.
We also have pieces exhibited in Belgic, Switzerland, Hong Kong, Germany, USA, Russia, Latvia, Singapore, amongst other countries.
For further information, please, contact us.

Can you take me off your mailing list?

Yes, please send an email to info@brabbu.com with your request or just do unsubscribe on the last Newsletter you have received.

FREQUENTLY USED TERMS

What terms are frequently used when doing business with BRABBU?

MOQ – Minimum Order Quantity
COM – Customer Own Material
COL - Customer Own Leather
TBC – To Be Confirmed
VAT – Company Registration Number
POD – Proof of Delivery
DU – Export document
FOB ( Free On Board) - specifies at what point the seller transfers ownership of the goods to the buyer
CIF (Cost Insurance and Freight ) - is a trade term requiring the seller to arrange for the carriage of goods by sea to a port of destination, and provide the buyer with the documents necessary to obtain the goods from the carrier

Incoterms EX.works – "Ex works" means that the seller fulfils his obligation to deliver when he has made the goods available at his premises (i.e. works, factory, warehouse, etc) to the buyer. In particular, he is not responsible for loading the goods on the vehicle provided by the buyer or for clearing the goods for export, unless otherwise agreed. The buyer bears all costs and risks involved in taking the goods from the seller's premises to the desired destination. This term thus represents the minimum obligation for the seller.

Incoterms DAP - Delivered at Place ( up to the named destination mentioned). In a DAP terms, the seller delivers goods up to the destination mentioned in the contract agreed mutually. Once goods arrive at the destination mentioned in DAP terms, the customs clearance at importing country needs to be completed by the buyer at his own cost and risk. Transportation from the point of destination mentioned in DAP terms to the final destination of the buyer needs to be undertaken by the seller at his own cost and risks.

OUR PARTNERS
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